Refund Policy
Last updated:
We want you to be happy with your experience at Reviví. This policy explains when refunds apply. It does not affect any rights the law gives you.
Services and treatments
Services and treatments already performed are non-refundable, because they use professional time and products that cannot be recovered.
If you have a concern about your treatment or results, contact us within 14 days. We will review your case and, at the professional’s discretion, may offer a follow-up or adjustment.
Memberships
- The current month, once started, is non-refundable.
- Months you prepaid that have not started yet are refundable if you cancel before they begin.
- When you cancel, you keep your benefits until the end of the current month.
Products
Unopened products in their original packaging can be returned within 14 days of purchase, with your receipt. For hygiene and safety, opened products are not accepted unless they are defective.
Online booking and gift cards
Today nothing is charged when you book online, so there is nothing to refund for a booking. If we ever require a deposit or sell gift cards, their terms will be shown to you before you pay.
How to request a refund
Write or call us with your name, the purchase date and the reason. Approved refunds are made to the original payment method within 10 business days; your bank may take a few more days to show it.
Contact
Reviví MedSpa · 8706 S 700 E #102-103, Sandy, UT 84070
Email: hello@revivimedspa.com
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